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Technical Support

Aurident is a family-owned alloy manufacturer that believes technical support is essential for the success of dental laboratories and clinics using our consumables, software, and equipment that we offer.

Our technical support team has over 45 years of combined dental technology experience. Whether it is techniques on alloy or milling strategies with zirconia, cutting tools or PMMA, we are here to support you, our customer.

By listening, troubleshooting, and addressing your CADCAM challenges, our technical support staff will ensure you have the best service available.

Need a virtual demonstration, contact us today to schedule a virtual appointment.


Sung Choi

Sung has over 30 years of dental experience. A former lab technician, Sung joined Aurident as a sales and technical support representative in 2010. Sung provides technical support on alloys, zirconia, EXOCAD, dental lab scanners and 3D Printers. Sung is also fluent in Korean for those who prefer Korean.

Sung’s contact information:


Oscar Roman

Oscar has 6 years of chairside dental assistant experience with Pacific Dental Services. He also has 6 years of technical support experience with Nobel BioCare, trouble shooting, providing support on guided implants, intraoral scanners, and dental CAD software. Oscar joined Aurident in 2020 as sales and technical support representative to help further the expanding clinical technology product offerings such as the Aoralscan Intraoral Scanner from Shining 3D. Oscar is bilingual (English/Spanish).

Oscar’s contact information: